Frequently Asked Questions
Everything you need to know before you order.
How long will my order take?
Ready-to-wear pieces are delivered in 1–3 working days within Lahore and 3–5 working days across Pakistan. Made-to-order pieces take 3–4 weeks to craft, plus delivery.
Can I get a piece made in my size?
Yes. Made-to-order pieces are stitched to your measurements. WhatsApp us at +92 323 2366663 and our team will guide you through the measurement process.
Can I customise the colour or design?
Minor customisations (sleeve length, neckline, length) are usually possible on made-to-order pieces. Please contact us before ordering to discuss.
Can I return or exchange my order?
Ready-to-wear pieces can be returned or exchanged within 3 days of delivery in original condition. Made-to-order pieces are non-returnable and non-refundable. See our Returns & Exchange policy for details.
Do you ship internationally?
Yes, we ship worldwide. Contact us on WhatsApp for delivery times and charges to your country.
Is cash on delivery available?
Yes, for ready-to-wear orders within Pakistan.
Will the colour look exactly like the photos?
We photograph every piece as accurately as possible, but slight variation may occur due to lighting and screen settings.
How do I care for my outfit?
All pieces are dry clean only. Please see our Care Instructions page for fabric-specific guidance.
Can I visit the studio?
Yes, by appointment. WhatsApp us at +92 323 2366663 to book a time.
How can I contact you?
WhatsApp / Phone: +92 323 2366663
Email: zainabjibranstudio@gmail.com
What Our Clients Say
Real words from women who wear Zainab Jibran.
Wore the velvet formal to my sister's mehndi and got compliments the whole night. The handwork is even finer in person than in the pictures.
Ayesha K.
Ordered made-to-order in my measurements and the fit was perfect. The team was so responsive on WhatsApp throughout the 4 weeks.
Mahnoor S.
The raw silk kaftan is pure luxury. Fabric quality is exactly what you'd expect at this price — nothing cheap about it.
Sana R.
Delivered to Lahore in two days, beautifully packed. This is my third order and the quality has been consistent every time.
Hira A.
Bought the emerald formal for a wedding abroad. Colour is exactly as shown online and the kora dabka work is stunning.
Zara M.
Finally a designer brand where the pret is actually wearable and elegant. The cut is so flattering.
Fatima N.
Worth every rupee. The dupatta alone is a piece of art. Received so many messages asking where it's from.
Amna T.
Customer service is exceptional. They helped me pick the right size and even adjusted the sleeve length for me.
Nimra J.
The pashmina shawl suit is so warm and so elegant. Perfect for winter events. Already planning my next order.
Rabia H.
Wore it for my engagement. Zainab's team understood exactly what I wanted and delivered beyond expectations.
Maryam Q.
Beautiful outfit and excellent fabric. Delivery took a few days longer than expected, but the team kept me updated.
Sadia B.
Lovely piece, the embroidery is very neat. I'd have liked a slightly longer shirt length, but the exchange was easy.
Iqra W.
Great quality and true to the photos. Packaging could be a little more premium for the price, but the outfit itself is flawless.
Mehwish D.
Very happy with the colour and the fit. Took 4 weeks as promised. Would recommend for anyone wanting something unique.
Bushra L.